Employee collaboration is one of the most critical components to an effective enterprise IT strategy. Cloud-based technology has revolutionized the ways employees communicate and work together, but with seemingly endless options of new products and features flooding the market, collaboration can also be one of the hardest groups of services for IT to control. Without a strategy to securely and cost-effectively let your employees use the applications and features they need, the flow of information will slow and your company might face a competitive disadvantage. We’ll guide you through the process of evaluating collaboration tools from single-point solutions to fully integrated productivity suites.
- Conferencing Services
- Contact Centers
Gone are the days of siloed communication hardware and systems; Unified Communication as a Service (UCaaS) is at the forefront of today’s streamlined approach, integrating voice tools across multiple channels to simplify communication from any location within your company. By transitioning from a traditional PBX model to a cloud-based solution, you get more communication benefits without the financial and time-consuming burdens of maintaining equipment. We’ll work with you to find the right UCaaS provider to make your business’ talk, messaging, and data sharing easier than ever.
Direct interaction through conferencing services is at the heart of effective enterprise collaboration. Whether it’s a simple, multi-party audio conference, a webinar with hundreds of people participating around the world, or an immersive, face-to-face video experience, choosing the right conferencing platform and delivery model is critical. These can be single-point solutions, services bundled with UCaaS, or part of a full productivity suite like G-Suite or O-365. Poorly planned or integrated solutions often drive employees to seek out disparate services, which can skyrocket costs—especially for international companies. We’ll help eliminate the guesswork in your selection process and ensure your conferencing requirements are met and delivered in the best way for your company.
Say goodbye to outdated PBX systems and hello to streamlined customer communication with added functionalities through a Contact Center as a Service (CCaaS) solution. A cloud-based CCaaS model provides speed, reliability, and flexibility, so it’s easy for you to stay connected to your customers through any web-based tool at all times. We’ll help you find the solution that lets you customize call flows and incorporate multiple touch points like chat, video, social media, and email into the customer experience for complete real-time communication.